drdance Posted November 13, 2013 Share Posted November 13, 2013 Hi everyone - I apologise if I am posting something that breaks rules, mods please feel free to delete if necessary - however it has come to my attention that Dance Direct is having some difficulty in honoring orders already made and paid for. People are also struggling to get refunds and a couple of days ago the website appeared to still be taking orders. I don't want to be a gossip or perpetuate rumours but I think people should be informed in case they are about to make purchased etc. 2 Link to comment Share on other sites More sharing options...
balletmum20 Posted November 13, 2013 Share Posted November 13, 2013 Totally agree with above, ordered something 4 weeks ago, no reply to emails, no goods, no refunds, 1 Link to comment Share on other sites More sharing options...
pointe shoes Posted November 13, 2013 Share Posted November 13, 2013 I have had terrible problems with them recently. I have no idea what is going on. I have had some items on order since September. When I phoned to get a delivery date I got conflicting information. At one point the website was showing a lot of items as nil stock so I gave up waiting. I then e mailed to cancel an order and the next week part of it turned up. I have no idea when the rest will arrive if at all. No one seems to know what is going on and e mails are not answered. I really do not want to use them anymore as I feel badly let down. Does anybody know of an alternative reliable company? Link to comment Share on other sites More sharing options...
Aurora Posted November 13, 2013 Share Posted November 13, 2013 Eeek I've got some stuff to return for a refund, worried I won't get it now, might hang onto them for a bit longer, just in case! Link to comment Share on other sites More sharing options...
Moneypenny Posted November 13, 2013 Share Posted November 13, 2013 I too have been waiting for a refund for nearly three weeks. They have not been answering phones or emails for days. Finally spoke to someone yesterday and had email confirming refund, but am not too confident of actually seeing my money. Their Facebook page is awash with customer complaints. Link to comment Share on other sites More sharing options...
Aurora Posted November 13, 2013 Share Posted November 13, 2013 Please update as and when your money comes through moneypenny, hope it does! Link to comment Share on other sites More sharing options...
Moneypenny Posted November 13, 2013 Share Posted November 13, 2013 Will do ... But whatever the result, I will never order from them again. Link to comment Share on other sites More sharing options...
Lemongirl Posted November 13, 2013 Share Posted November 13, 2013 Oh dear. I must have been lucky then as I ordered something recently and the entire order turned up with no problems. Looks like I won't be able to exchange anything though by the looks of it. Link to comment Share on other sites More sharing options...
munchkin16 Posted November 13, 2013 Share Posted November 13, 2013 Pointe shoes: I think my mum used move dancewear for some of my stuff and they seemed good but maybe more expensive/less selection but the website is nice another two are planet dancedirect and porselli but I have never ordered from these so I can't say if they are any good, the stuff is just always tempting! Hope this helps. Link to comment Share on other sites More sharing options...
sleep123 Posted November 13, 2013 Share Posted November 13, 2013 Oh no wish I had seen this before I posted some returns yesterday! I ordered quite a few items last week and they arrived very promptly lets see how long it takes to process my returns...... will keep you posted. Link to comment Share on other sites More sharing options...
veryskint Posted November 13, 2013 Share Posted November 13, 2013 I have made last two orders for DS through Porselli most recent one arriving at his school today. I would recommend them. 2 Link to comment Share on other sites More sharing options...
Michelle_Richer Posted November 13, 2013 Share Posted November 13, 2013 I know Dance Direct had problems with an upgrade to their system. I held off with an order, then their website was updated at the end of last month and I started to get email replies to my queries. On the 30 I place an order with them which was duly confirmed but I think like everyone else, that’s the last I have heard from them. The small items that would have been delivered in a day or two have never arrived. I’m now using StarliteDirect.com as its fairly local to me, I’m visiting them tomorrow in Sleaford Lincs. Link to comment Share on other sites More sharing options...
Moomin Posted November 13, 2013 Share Posted November 13, 2013 Service at just ballet is fab and very fast. I can also recommend porselli and Bloch. 3 Link to comment Share on other sites More sharing options...
Guesty Posted November 13, 2013 Share Posted November 13, 2013 I can help with orders if anyone needs anything. I get pretty good prices. In between warehouse and shop! Pm me if i can help. Link to comment Share on other sites More sharing options...
Billyelliott Posted November 14, 2013 Share Posted November 14, 2013 I also used Porseli this month with great results! Link to comment Share on other sites More sharing options...
Lottie Posted November 14, 2013 Share Posted November 14, 2013 I've used Dancing Boutique for years. They are based in Tunbridge Wells and have a web site to order from and an email if you need to contact them. Link to comment Share on other sites More sharing options...
2dancersmum Posted November 14, 2013 Share Posted November 14, 2013 I use move dancewear and porselli and have never had any problems. I had seen dance directs notices saying that they were having problems with their new computer system and had delayed ordering stuff but I think I might just go back to porselli now. Link to comment Share on other sites More sharing options...
JulieW Posted November 14, 2013 Share Posted November 14, 2013 I personally find Dancing Boutique in Tunbridge Wells very expensive. I've used Planet Dance and Porselli quite a bit in the past. And I hear loads of recommendations for Just Ballet (haven't used them myself now that my dancers are all grown up but I might look for Christmas presents!) 3 Link to comment Share on other sites More sharing options...
Anna C Posted November 14, 2013 Share Posted November 14, 2013 Yup, we've talked about the wisdom of phoning Planet Dance before ordering, just to check stock status. They do have an excellent range though. I've only ever had one problem with Porselli where they didn't keep me updated, but again I do sometimes phone them to check stock. They too have a very good range and some great bargains. I've only used Move Dancewear a couple of times as their range is smaller, but have received excellent service both times. Dancing Boutique have a frustrating website whereby uniform is not shown so you have to phone to order. The Tring CBA leotard was very expensive but whether this is down to store markup or expensive cost price I am not sure. I do like to see what I'm buying beforehand! Just Ballet - fabulous. Speedy and personal service and superfast response to emails. Many thanks for the heads up about Dance Direct, drdance - they are obviously having a LOT of problems. I hope they are able to get their issues resolved soon as their range is so good. 4 Link to comment Share on other sites More sharing options...
taxi4ballet Posted November 14, 2013 Share Posted November 14, 2013 I've always been pleased with Dance Direct, hope they get things sorted out soon 3 Link to comment Share on other sites More sharing options...
afab Posted November 14, 2013 Share Posted November 14, 2013 The French site is delivering fine... I hope it's just a glitch! 1 Link to comment Share on other sites More sharing options...
Circe Posted November 14, 2013 Share Posted November 14, 2013 I use Dancewear 365 which has a 10% discount at the mo' and free P&P over £50 . Delivery tends to be at the tail-end of the specificed 2-5 days but has always arrived! 1 Link to comment Share on other sites More sharing options...
JulieW Posted November 14, 2013 Share Posted November 14, 2013 I've always been pleased with Dance Direct, hope they get things sorted out soon I feel the same Taxi - they were always my first site to go to to buy dancewear and I was always pretty happy with the prices and delivery, so hopefully this is just a short-term glitch they can get sorted 3 Link to comment Share on other sites More sharing options...
Anna C Posted November 14, 2013 Share Posted November 14, 2013 I noticed that there is a comment on their Facebook page that says "everyone on Balletco Forum is deciding not to use you again" - or words to that effect - that is not an accurate reflection of the comments in this thread. I think people should comment only on their own behalf. 4 Link to comment Share on other sites More sharing options...
taxi4ballet Posted November 14, 2013 Share Posted November 14, 2013 I've just had a look on their facebook page - it does look like a technical issue, and they are doing everything they can to resolve the problems. Reminds me of a quotation: "To err is human; to really foul things up you need a computer" 11 Link to comment Share on other sites More sharing options...
LinMM Posted November 14, 2013 Share Posted November 14, 2013 You are on good form today Taxi!!! Sorry just run out of likes!! 2 Link to comment Share on other sites More sharing options...
Huddsballetmum Posted November 14, 2013 Share Posted November 14, 2013 As a regulary user of dance direct I have had email updates explaining the issues they are having. The installed a new IT system which has gone awry and is causing them major problems. They are trying to do everything they can to rectify the software problems and have advised customers to email them and they will sort through as fast as humanly possible. I think in a couple of months they will have the situation resolved. Got to say I have also regularly used planet dance, whose service and prices are great and just ballet who are also great. 5 Link to comment Share on other sites More sharing options...
w445403 Posted November 14, 2013 Share Posted November 14, 2013 Just Ballet - fabulous. Speedy and personal service and superfast response to emails. I couldn't agree more 5 Link to comment Share on other sites More sharing options...
Fiz Posted November 14, 2013 Share Posted November 14, 2013 Oh, I am so pleased it is the I.T system! I use Dance Direct a lot and so does my dance school. I was worried they had gone bankrupt. A jewellery firm I use is having similar problems but they have been fabulous, falling over themselves to help.:-) 1 Link to comment Share on other sites More sharing options...
VBee Posted November 14, 2013 Share Posted November 14, 2013 Just to add to everyone else's comments. I ordered some leotards a few weeks ago, which turned up on time, but I didn't receive any confirmation emails from dance direct that the items had been dispatched. They only replied to my email after I'd received the leotards in the post. I have returned one of them to exchange for a different size, but haven't heard anything and that was almost 2 weeks ago now. I've sent them an e-mail but not heard anything back yet. Fingers crossed it gets sorted out. I've used Planet Dance before they were really good, but as Spannerandpony mentioned it's worth checking whether items are in stock, otherwise I found that they do try and wait until they have everything in your order before they send it out. 1 Link to comment Share on other sites More sharing options...
Moneypenny Posted November 14, 2013 Share Posted November 14, 2013 Pleased to confirm that my refund has landed in my bank account today. 4 Link to comment Share on other sites More sharing options...
Aurora Posted November 14, 2013 Share Posted November 14, 2013 That's good, thanks moneypenny Link to comment Share on other sites More sharing options...
CeliB Posted November 14, 2013 Share Posted November 14, 2013 I almost always use porselli as they have the best range for boys and they have excellent sales too. They are so fast in sending stuff out that unless it has arrived within 3 days it is almost certainly a stock issue. Only problem is they don't tell you if they are out of stock, just leave you waiting.....and waiting...... unless you call them (but they ALWAYS answer the phone so that's good). Also of note- they WILL send stuff overseas if you ring them to arrange- and their postage price is pretty much what you pay yourself (e.g. to send 3 pairs of dance leggings to DS in Washington they charged me £11). 1 Link to comment Share on other sites More sharing options...
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